Welcome to Inner Isles! We're committed to protecting your privacy and being transparent about how we collect, use, and safeguard your information. This policy explains what we collect, why we collect it, and what rights you have.
1. Who We Are
Inner Isles is operated by Inner Isles LLC, based in Texas, USA. Our website is www.innerisles.club. This policy applies to all visitors and users of our platform.
2. What We Collect
We collect the following types of information when you use Inner Isles:
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Basic Info: Your name and email address
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User-Generated Content: Journal entries, reflections, and survey answers that you voluntarily provide
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Technical Info: Cookies, IP address, device info, and usage patterns via tools like Google Analytics and Posthog
We do not intentionally collect demographic data (like age, gender, or race) or sensitive health data—although you may voluntarily include this in your journal content.
3. How We Use Your Data
We use your data to:
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Personalize your experience on Inner Isles
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Deliver coaching and creative content via your AI guide, Kip
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Analyze trends and improve the platform
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Communicate with you via email (when opted in)
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Process payments through Stripe
Your content is only used to support your experience—it's never sold or used to train AI models.
4. Use of AI and Third-Party Services
Inner Isles uses AI tools to provide journal feedback, prompts, and rephrased reflections via Kip. Some of your input may be shared with our trusted third-party providers strictly for processing, not storage or training:
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OpenAI and Anthropic for generating AI text
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Replicate for image processing
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PostHog, Google Analytics, and Meta Pixel for analytics
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MailCoach for email communication
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Stripe for payment processing and billing support
These services are GDPR-compliant or operate under similar data protection standards.
Important: Kip is an AI—not a person. Everything Kip says is generated for reflection and creative exploration, and is not medical, psychological, or therapeutic advice.
5. Data Storage and Retention
Your data is stored in on Hetzner servers located in Germany, protected in transit by SSL encryption.
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Your data is retained as long as your account is active
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We reserve the right to delete or archive inactive accounts (no login activity for an extended time)
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You can delete your account at any time, which will also delete your data from our active systems
6. Refunds and Payment Processing
We use Stripe.com as our payment processor.
Our order process is conducted by our payment processor Stripe.com. Stripe.com handles payment processing for all our orders. For billing inquiries, please contact our support team.
We offer a 14-day, no-questions-asked refund for first-time subscribers. To request a refund, contact our support team directly.
7. Your Rights
If you live in the EU, UK, or a jurisdiction with data privacy regulations, you have the right to:
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Access your personal data
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Correct inaccuracies
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Request deletion
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Request a copy (data portability)
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Object to processing
To exercise any of these rights, email us at hello@innerisles.club. You can also delete your account yourself in your settings, which will permanently remove your data.
8. Children's Privacy
Inner Isles is for users 18 years and older. We do not knowingly collect or store personal information from anyone under 18. If we discover that a user is under 18, we will delete the associated data immediately.
9. Changes to This Policy
We may update this Privacy Policy occasionally. If significant changes are made, we will notify you via email or post an announcement on the site.
10. Contact Us
If you have questions or concerns about this policy or your data, you can reach us at:
Effective Date: June 26, 2025